Unfortunately some people like to make money by infecting your computer with malicious programs and then either selling your data or making you click on their adverts. That’s when you’ll need a Virus Clean.

If you think you might have caught a few nasty little viruses please perform the following steps as soon as you can:

  1. Download and run a free virus scanner from here:
    https://www.microsoft.com/security/scanner/en-gb/default.aspx
  2. Click on “Clean Computer” and wait a little while for the scan to complete.
  3. Take a look at the results; If there’s nothing there, great! If there is you can attempt to use the program to remove them, but be warned that it is a very basic utility and will proably not have found every infection.

If the results show infections, bring it in to the shop and let us take a look. We’ll advise you if infections are indeed the problem, and if this is the case we will normally keep it for around 2-3 days, during which we will run a plethora of up to 10 specialist programs to remove all viruses, spyware, rootkits, adware and trojans.

your Security Integrity

We’ll also run a full assessment of the security integrity of your computer to ensure that you will still be protected when you leave, this includes things such as ensuring your Anti-Virus is setup properly. If you don’t have one, we can install our preferred anti-virus AV Emsisoft Anti-Malware for around £30 a year (the price changes often), or we can install one of the best free alternatives.

Your Data & Programs

Our virus cleaning service will not affect any of your data or programs. On rare occasions we may have to delete your browser profile which includes things such as your bookmarks and favourites and very occasionally we may have to remove a program. This is however the worst case scenario for some seriously evil infections and we will always consult you if a scenario like this arises.

All Virus Cleans are sold with a 30-Day reinfection guarantee, so if you become infected again with the same infections or if we accidentally leave something malicious behind, we will clean it again for free.

INTERESTED IN A virus clean?

If you’re interested in this service, just give us a call or come and see us in the shop with your computer where we can take a look at it and have a bit more of a chat about what it is we will do. Or if you’ve just got a question, take a look at our contact page and fill in the form to send us a message. We’ll try and get back to you today with an answer!

PREPAY FOR THIS SERVICE

You can purchase this service through our online shop and then drop your computer in to us whenever you can. We’ll crack on with the job and give you a call when it’s ready for you to pick up, simple!

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