The majority of our products come with some form of warranty, we also have guarantees on our services.
NO FIX, NO FEE GUARANTEE
All devices brought into our shop are covered by this guarantee. In the rare event that we can’t fix it, you will not be charged. We also never charge home users for Diagnostics in our retail store. Home Visits and Businesses are not included.
30-DAY RE-INFECTION GUARANTEE
This covers Virus Clean and Tune Up services. In the event that your computer becomes re-infected by the same infection within 30 days we will clean it again for free. This is however very unlikely as we always ensure you’re protected before you leave.
This includes any products from our shop or website. These are eligible for a return for the first 14 days, after this the manufacturer is responsible for repairing or replacing it, we may however still be able to offer advice.
SECOND HAND PCs
These are sold with a variable warranty depending on their spec and the condition. Most will be at least six months, some may have up to two. This warranty covers parts and labor for the first year and labor only for any remaining length of time.
SECOND HAND PARTS
These are sold with a 6-month warranty. This does not cover accidental breakage or anti-static damage whilst you are installing it. We can offer to fit the parts for you, this way you’ll have a 6-month warranty on the repair itself rather than the component.
REPAIRED LAPTOPS AND PCs
This includes any device we have performed a repair or upgrade on. If the issue returns within 1 year (or 6 months when second hand parts are used) we will fix it again for free. For screens this does not cover accidental breakage, misuse or wear and tear.