The majority of our products come with some form of warranty, we also have guarantees on our services.
NO FIX, NO FEE GUARANTEE
All devices that are brought into our shop are covered by this guarantee. In the rare event that we can’t fix your device, you will not be charged. We also never charge home users for Diagnostics in our retail store. Home Visits and Businesses are not included.
30-DAY RE-INFECTION GUARANTEE
This covers Virus Clean and Tune Up services. In the event that your computer becomes re-infected by the same infection within 30 days of your service we will clean it again for free. This is however very unlikely as we always ensure PCs are protected before they leave.
This includes any products from our shop or website, including peripherals, components and 3rd party laptops. These are eligible for a return for the first 14 days, after this the manufacturer is responsible for repairing or replacing it, we may however still be able to offer advice.
REPAIRED LAPTOPS AND PCs
This includes any device we have performed a repair or upgrade on. If the issue returns within 1 year (or 6 months when second hand parts are used) we will fix it again for free. For laptop screens this guarantee does not cover accidental breakage, misuse or wear and tear.
SECOND HAND PCs
These are sold with a variable warranty depending on the spec and the condition of the parts. Most will be at least six months, some more powerful ones may have up to two. This warranty covers parts and labor for the first year and labor only for any remaining length of time.
SECOND HAND PARTS
These are all sold with a 6-month warranty. This does not cover accidental breakage or anti-static damage whilst you are installing it. We can however offer to fit the parts for you, this way you’ll have a 6-month warranty on the repair itself rather than the easily broken component.
@HOME, 4BIZ AND &PLAY PCs
We’re proud of our custom built PCs, that’s why all @Home computers are sold with a 3-year guarantee and all 4Biz workstations come with a 5-year guarantee. This warranty covers parts and labor for the first year and labor only for any remaining length of time.