Get Support

Got a problem you’d like our help with? You can use one of the three options on this page to access our remote support tool and our ticketing system for existing customers. Not sure what to do here? Visit our Contact Page and get in touch with one of our team.


Click the button bellow to get our portable remote support tool. Once it’s downloaded, run the app and read us the ID and password that are displayed.


Remote Support

Never used us before? Click the button bellow to download our tool and then give us a call. We’ll take some details and charge you a fair fee of £12.50 per 15mins. Once the problem is fixed, you will be asked for your debit or credit* card details for payment.


submit a ticket

Click the button bellow to be redirected to our ticketing system to open a new support ticket.

Note: You will need to login to access your user portal – please go here if you don’t have credentials.

Submit a Ticket

*For credit cards, a 1.25% fee will be added to the total. For business credit cards, a 2.25% applies.